Frequently Asked Questions
Textcoach® helps participants boost emotional health and wellbeing through a personalized exchange of text messages, voicenotes, videos and other resources. The following FAQs provide general information about the Textcoach® web and mobile platform, as well as the Coaches who provide care and support.
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What issues are appropriate for Textcoach®?
Whether you’re trying to manage stress, boost your mood, improve a relationship, build resilience or increase mindfulness, coaching can provide you with the support, practical tools and resources to help. If you need a referral to other resources, like counseling or therapy, your Coach will be there to assist you. And remember, although your Coach is also a licensed and experienced clinician, coaching is not appropriate for emergencies. If you’re in a life-threatening situation, do not use Textcoach®. Call 1-800-273-8255 for immediate help, or dial 911.
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What do the letters such as LCPC, LCSW and BC-TMH by the name of the Coaches mean?
All of our Coaches are licensed and experienced mental health professionals. The letters behind their name refer to their specific professional credentials. For example, LCPC stands for Licensed Clinical Professional Counselor, LCSW stands for Licensed Clinical Social Worker and BC-TMH stands for Board Certified Tele-mental Health Provider.
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Are Textcoach® Coaches licensed?
Yes. Every Coach is a licnesed, experienced mental health clinician with a Board Certified Telemental Health (BC-TMH) accreditation.
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Who provides the coaching?
Every Coach is a licensed and experienced clinician with the qualifications, skills and training needed to deliver safe and effective coaching and care. Coaches have a variety of skills and specialties to help you address a wide array of concerns like relationship problems, mild depression, grief or stress. In addition to holding a professional license and having a minimum of five years of clinical experience, Coaches must also obtain and maintain the Board Certified TeleMental Health Provider (BC-TMH) credential, a special accreditation that ensures they’re trained in the best practices for delivering technology-driven care.
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How can I change Coaches?
If you feel that your Coach is not a good fit for you, you may request a new Coach at any time directly through the coaching platform. All Coaches receive special training to help ensure a smooth transition.
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If I deactivated my account, can I come back and participate in coaching again in the future?
If you choose to deactivate your account, you will no longer be able to exchange messages with your Coach. However, you may log in again in the future with your original username and password to reactivate your account.
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How do I deactivate my account?
If you choose to deactivate your account, you will no longer be able to exchange messages with your Coach. However, you may log in again in the future with your original username and password to reactivate your account.
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How do I deactivate my account?
From the ‘Edit Profile’ section on the web platform, click on the ‘Deactivate Your Account’ tab and follow the instructions.
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Can I use Textcoach® if I am outside of the USA?
Yes! You can use Textcoach® anywhere you have access to a secure internet connection on your desktop or mobile device.
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When will my Coach respond to me?
Coaches respond to messages once or twice per day, Monday through Friday, excluding holidays. It’s important to keep in mind that coaching is not live and messages are not instant, so you should always contact a loved one or the appropriate services in case of an emergency.
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What if I don’t really like typing everything out?
Text messages are just one way you can message your Coach. You can also exchange voicenotes, pictures, videos and links to other resources through the Textcoach® platform.
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Do you offer coaching for families or couples?
Textcoach® is not appropriate for couples or families. However, many people use coaching to address family, relationship or parenting issues on their own. If couples or family therapy is recommended, your Coach will assist with appropriate referrals.
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Is Textcoach® covered by my Employee, Member or Student Assistance Program?
Yes. Textcoach® is included in your program at no additional cost to you. Refer to your program information materials for additional details.
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Can a minor sign up for Textcoach®?
Textcoach® is intended for adults 18 years of age or older. However, parents often use coaching for guidance, information and resources related to parenting and raising children.
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Does Textcoach® have an app?
Yes. You can download the Textcoach® app on both the App Store and from Google Play.
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How do I register for Textcoach®?
To get started with Textcoach®, simply click the 'Register' button on the desktop or mobile platform. Before creating your profile, you may be prompted to enter a code, which is typically your employer, school, association or group name.
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How does Textcoach® work?
First, create your profile. Then, tell us a little about why you’re interested in coaching and we'll match you with a Coach. After providing your consent to continue, you’ll receive a welcome message and can begin sending messages to your Coach immediately. Your Coach will also explain how long coaching lasts, the timing of their responses and how they’ll help you if you need any additional services. It’s important to keep in mind that coaching is not live and messages are not instant, so you should always contact a loved one or the appropriate services in case of an emergency.
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What is Textcoach®?
Textcoach® is a web and mobile application that provides you with around-the-clock access to a personal Coach who can help you strengthen your overall emotional fitness and well-being.
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Am I able to delete my chat transcript?
We understand and appreciate your desire for removal of your personal information. We can always close your account so that it can no longer be logged into by anyone, but please be aware that the chat dialogue cannot be deleted, since Coaches are required by Federal Law to keep records on file for a specific period of time. For more information, please review our Privacy Policy.
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How do you protect my privacy?
Your privacy is of the utmost importance to us. All communication between participants and Coaches is encrypted and stored securely. Textcoach® is completely confidential. No information is released to any third party except as required by law, as in the case of an imminent threat to your safety, or the safety of another person. For more information, please review our Privacy Policy.
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How can I reset my password?
To change your password, login to the web platform, go to the 'Edit Profile' section and click on the 'Account Information' tab. If you've forgotten your password, click 'Forgot Password' on the login page and follow the instructions.
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How can I change the email address associated with my account?
To change your email address, login to the web platform, go to the 'Edit Profile' section and click on the 'Account Information' tab.
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How do I make changes to my Textcoach® profile?
To make changes to your profile, go to the 'Edit Profile' section on the web platform and select the appropriate tab you wish to update.
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What computer and Internet connection do I need?
You can use any computer capable of running a modern web browser, such as Google Chrome, Firefox or Safari. Older web browsers, such as Internet Explorer, are not recommended.
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Do you have a Textcoach® app for Android?
Yes. You can download the Textcoach® mobile app from Google Play.
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Can I use Textcoach® on my iPhone or iPad?
Yes. Textcoach® is available as an app for mobile iOS devices like iPad and iPhone.